Human resourcing of the tourism industry (on the example of the Smolensk region)
https://doi.org/10.18384/2712-7621-2022-4-118-128
Abstract
Aim. To study the problem of shortage of qualified personnel in the field of tourism in the Smolensk region.
Methodology. To conduct the study, we used statistical methods: database analysis methods (static data from Rosstat and Rostourism), comparison, generalization, methods for constructing dynamic series. Of particular importance in this work is the trend analysis of the main indicators of the tourism industry development in the Smolensk region, as well as extrapolation forecasting of the demand for personnel in the region.
Results. A statistically justified forecast of the personnel needs of the tourism sector for the Smolensk region for the period 2021-2026 is presented. The correlation of the tourist flow volume with the indicator of the average number of employees in the tourism sector of the Smolensk region is revealed. The results of the study made it possible to assess the current personnel situation in the tourist industry of the destination and prove that the Smolensk region in the future will be in a state of chronic shortage of highly qualified personnel for tourism and hospitality.
Research implications. This study showed that in order to form a competitive tourism industry in the Smolensk region, it is necessary to develop a number of measures to reform the regional system of training through the introduction of an integrated approach to the development of human resources that meets the needs of the regional economy and is in accordance with the strategic guidelines of national tourism. At present, the level of tourist services provision in the Smolensk region does not meet the dynamically changing needs of the tourist market which leads to a decrease in the level of service assessment by the consumer. The reasons for this are the lack of highly qualified specialists in the region, the insufficient level of tourism education, as well as the lack of modern skills and competencies among tourism and hospitality workers.
About the Author
S. A. Shchеrbаkоvа
Smolensk State University; Sevastopol State University
Russian Federation
Russian Federation
Svetlаna A. Shchеrbаkоvа – Ph .D (Geography), Department of Geography, Faculty of Natural Geography; Assоc . Prоf ., Department of Tourism, Service and Hotel Business, Urban Development Institute
ul. Przhevalskogo 4, Smolensk, 214000
ul. Universitetskaya 33, Sevastopol 299053
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